Ignis Algos
Help & support

How can we help?

Find an answer below or open a ticket and one of our engineers will get back to you within 24 hours.

Frequently asked questions
What kinds of projects do you take on?

AI-first software products and the platform work that supports them. We are strongest on mobile + cloud, and we love greenfield projects where we can shape the architecture from day one.

How does engagement pricing work?

Most clients start with a 4-week paid discovery sprint that produces a working prototype and a fixed-fee proposal for the next phase. After that we typically move to monthly retainers or fixed-bid milestones.

Do you sign NDAs and IP-assignment agreements?

Yes. We sign your mutual NDA before the first call. All code, models, and documentation produced during the engagement are assigned to you on payment.

Can you work with our existing team?

Absolutely. About two thirds of our work is embedded with client teams. We follow your standups, your tooling, your review process — and we are happy to mentor junior engineers along the way.

Where are you based? Do you work async?

San Francisco, with team members in three time zones. Most clients are remote-first; we overlap at least 4 hours with Pacific time and operate async outside that window.

What happens after launch?

We offer ongoing support retainers covering SRE, security patches, model retraining, and roadmap iteration. Many clients keep us on for 12+ months post-launch.

Submit a support ticket

Tell us what is going wrong. Include as much detail as you can — error messages, screenshots, steps to reproduce. We will reply with an actual engineer, not a template.

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Engineer-to-engineer